Voice over Internet Protocol is a service that allows phone calls to be placed using an existing internet connection. Whilst a standard phone call requires a connection to be established and maintained over a direct line for the duration of a phone call, VoIP utilizes the same process as the internet. A connection is established via one of many pathways and only remains open long enough for data to be sent and received. Thus VoIP services offer phone calls that are much more efficient and cost effective than normal phone calls..

VoIP services require the user to have suitable equipment in order to access them. Adaptors can be purchased in order to transform the analogue signal of a normal phone into a digital signal to allow it to be used for VoIP services. It is also possible to purchased a new IP phone that has been designed specifically for VoIP use. The cheapest and easiest means of accessing VoIP services is via computer to computer calls. This requires a computer with the appropriate software, speakers, microphone and sound card in order to transfer phone calls from one computer to another.
 
 VoIP providers are companies that are able to provide VoIP services to the public. Providers will vary in the services that they are able to offer and the prices that they charge for the provision of VoIP services. Whilst some providers will supply their services free of charge, others will request payment in order for the user to access VoIP services.
 
 VoIP service providers are capable of offering all of the same services that a normal phone service provider can offer. These services include call waiting, caller identification, call back, three way chat and others. VoIP providers will offer these services free of charge. Providers are also capable of offering other services such as voicemail check, the ability to attach a VoIP message to an e-mail and advanced call filtering functions. The latter services will generally require the user to pay an additional fee. Due to the degree with which providers vary, it is important to compare providers in order to obtain the best prices possible..

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